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FAQ - Your questions? We got answers!

WHICH EMAIL PROVIDERS ARE SUPPORTED BY AUDRIGA?

All email providers, which allow to access emails via the IMAP or POP3 standard are generally supported. This includes most free mail providers as well.

IS IT POSSIBLE TO MIGRATE EMAILS FROM A COMPANY PRIVATE EMAIL SERVER?

Yes, if the server can be accessed via the internet, Audriga can migrate from and to your server. However, the internet connection of your server should be adequately fast. If larger mailboxes are involved (>1 GB of data) we recommend at least 1 MBit bandwidth.

CAN YOU MIGRATE EMAILS FROM DESKTOP EMAIL APPLICATIONS?

No, we can only migrate emails which are located on the server of your provider. This typically equals all emails which you can see with the webmail application of your provider. We can not migrate emails which you deleted from the server of your provider and which are exclusively located on your local desktop computer.

IS THERE AN AUTOMATED WAY TO DELETE EMAILS IN MY OLD MAILBOX AFTER THE MIGRATION HAS FINISHED (AUDRIGA)?

Audriga does not offer any means to delete emails.

CAN I ACCESS MY MAILS DURING THE MIGRATION PROCESS?

Yes, you can access your emails during the migration. However, you should not modify the folders in your account.

WHAT HAPPENS IF NEW EMAILS ARRIVE AT THE OLD ACCOUND DURING THE MIGRATION?

After the initial migration has finished, you can start a second pass “delta migration” which will only transfer emails which have been arrived in the old account after the migration had started.

HOW LONG DOES A MIGRATION TAKE?

The duration depends on a number of factors such as the number of accounts, the amount of data and the network connection of your source and destination provider. Usually, the data transfer will be around 250 MB to 1 GB per hour per account with multiple accounts in parallel.

HOW CAN I ACCESS A RUNNING EMAIL MIGRATION?

After starting the migration you will receive a status email with a link to the dashboard website of the migration.

IS IT POSSIOBLE THAT EMAILS GET LOST DURING THE MIGRATION?

No. Our migration service takes care that all emails will be properly transferred, e.g., even in the case of temporary connection errors. Furthermore, we do not delete any mails in the source account. So in any case, a copy of your mails will remain in your old account.

ARE THE ACCOUNT CREDENTIALS HANDLED SAFELY DURING MIGRATION?

Your credentials (username and password) will be encrypted and stored in our system for the duration of the migration. The credentials will be automatically deleted after the migration has finished.

HOW WILL DATA BE TRANSFERRED FORM SOURCE TO DESTINATION PROVIDER?

If supported by the source and destination provider, we will exclusively rely on SSL-encrypted connections for data transfer.

WHAT EXACTLY IS MIGRATED? DOES THE MIGRATION INCLUDE ALL FOLDERS AND EMAIL FLAGS?

A migration will copy all emails and folders to the destination account in the same state as they are stored in the source account. All provider-independent properties such as the status of an email (read/unread) will be retained.

WILL FILTER RULES BE MIGRATED?

Filter rules, which are used e.g. to automatically sort emails into folders according to some criteria, are tool-dependent and can thus not be migrated by our service.

CAN I COPY MULTIPLE SOURCE ACCOUNTS INTO ONE DESTINATION ACCOUNT?

Yes, our service allows to migrate different source accounts into one destination account.